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Home credit personal account by card number. Home Credit chat with an operator online: how to quickly contact a specialist. How to activate a Home Credit Bank card

It is curious, but quite a lot of people ask me about how you can enter the personal account of Home Credit Bank by the agreement number. And I'll tell you - you can't do that. However, this does not mean that we do not need the contract number at all, it is very important in the following cases:

Lost password recovery;
Lost login recovery;
Identification of you as a client when contacting the bank's support service.

Agreement number for recovering a login or password for entering the personal account of Home Credit Bank

If you have lost your password or login from your personal account, you need to restore them. You can do this on the official website at: homecredit.ru. But along with the contract number or your card number, you will need to enter passport data, so prepare your passport before the recovery procedure.

After you enter all the necessary data, you will be prompted to enter your phone number in order to carry out one more step of your identification. You will also need to enter your code word, which is written in your agreement with the bank.

After you have entered your phone number, you will receive an SMS with a one-time password, you also need to enter it in the appropriate field. This password confirms that you really are the owner of the phone that you entered in the form a little earlier.

After that, a new password will be sent to your phone, using which you can get into your personal account of Home Credit Bank, and the contract number helped you to restore it.

The main activity of a commercial bank is aimed at providing consumer loans to individuals. Popularity among customers is associated not only with favorable tariff offers, but also with the use of unique software features. "My Credit", access by phone number with additional security - an extension of the functionality for managing credit offers, available to all bank customers. The subscription to the service is included in the basic service, making it available for everyday use.

In this article, we will consider the browser-based version of the My Credit service and its analogue for smartphones, determine the key functionality and the possibilities of using the service in everyday work.

You can through the official website of the bank from the section of loan offers. You will be redirected to the authorization page, where you need to enter:

mobile phone number specified at the conclusion of the official loan agreement. This number will act as a unique identifier - login;
date of birth - a method of additional verification of ownership of the account. Input is made in the generally accepted form - day, month and year;
the combination of characters displayed on the watermark. This item acts as a protection against intruders trying to gain access to your funds by programmatic selection of passwords.

If everything is done correctly, an SMS message with the corresponding code will be sent to the mobile phone number, which must be entered in the proposed form. Be careful, this combination is temporary, with a long pause, you may need to re-request the code.

The computer and mobile versions of the credit cabinet use identification by phone number, which makes it quick to log in and perform the necessary operations. We will separately consider the functionality of the browser and mobile versions.

"My credit" Home Bank: entry by date of birth

The easiest way to access the management of your loan offer is to log in to the browser-based version of the loan office. Each new session will require re-authorization by entering the one sent in the SMS message.

monitoring the balance of funds on credit cards with the possibility of ordering a full statement of expenses and credits;
displaying a full-fledged diagram on the screen, where the percentage of the repaid loan and the remaining debt are indicated;
payment schedule, which displays invoices already paid or prepared for payment;
gaining access to a special payment service, where you can replenish the balance of the required account in any convenient way in just a few clicks.

Service development does not stand still. Software innovations are in active demand among the bank's clients, which makes it necessary to further improve them. The intuitive interface will not create difficulties when working with the system, even for novice users of personal computers. When applying for a credit card, the operator necessarily tells about the possibility of free use of the control panel, available at the permanent address mycredit.homecredit.ru

"My credit" personal account: for phones

Owners of smartphones on Android, iOS and Windows Phone operating systems can install from the official offer stores in just a few clicks. The program is not demanding on system resources and will function stably even on an outdated device. An analogue of the credit ru service from Home Credit Bank transfers the full functionality of the browser version. Authorization occurs according to the identical principle, only the SMS message is read and entered automatically, which simplifies the login process.

A clear interface and minimalistic design allows you to quickly navigate to the desired section. The client can use the following features:

view the current state of the loan with the display of dates and amounts of upcoming payments. The information is displayed on a detailed info graphic;
credit cards are synchronized with the device, you can display the monitoring of the balance of funds on available cards directly to the home screen;
each crediting and debiting of funds will be recorded in the form of a corresponding notification in the application, where you can order a detailed statement in just a few clicks;
an interactive map and database will show you the location of the nearest official ATMs and service points, which will help you withdraw cash in case of urgent need;
loan payment is also available in the mobile application. Specify a valid debit card from which debit money will be requested on a certain date;
Newsletter containing text about the latest innovations and updates of the company can be placed as a widget on the work window. Stay up to date with current promotions and benefit from using the My Credit mobile application.

Users equally actively use both browser and mobile versions. Payment transactions are now faster. The ability to synchronize the calendar and notification system with the mobile application allows you to stay up to date with the latest events and remember to pay the bill on the loan offer you use in a timely manner. Free distribution, increased security and official developer support make this application a priority for everyday use.

We paid special attention to the development of a personal user control cabinet, available for use in the browser line or the mobile application of the same name. Here you can not only find up-to-date information about the current tariff plans, but also manage your active connected banking operator solutions. "Internet Bank" Home Credit Bank works with both debit and credit cards. Here you can open a savings account in just a few clicks and take advantage of other features of the extended functionality of the virtual service.

In this article we will consider:

features of Internet banking connection;
basic functionality and its use;
features of the browser and mobile version;
the process of authorization and further use of bank services.

The HCB virtual user control panel for banking services is available at ib homecredit ru, which is enough to enter into the browser line to go to the authorization page. Authorization is required through a login and password, which is a mobile phone number and a special SMS message containing a one-time login password. For added security, you must enter your date of birth and information from the secondary image.

The Internet bank acts as a full-fledged payment element that allows you to pay for a number of goods and services without leaving your home. You can also track all financial transfers and expenses.

How to connect internet bank

Internet banking is initially included in the basic debit and credit card service package. Such a policy helps to attract new customers to use virtual services. If you cannot log into the user control panel, you will need to contact a company specialist using one of the available methods. You can do this:

by contacting the nearest bank branch at the place of residence;
call the city support service number, where the operator will manually connect the required function.

Internet banking connection in the office

You can get a list of addresses of the nearest service offices in the corresponding section on the official website of the bank. A convenient search system allows you to quickly sort the desired results. You will need to draw up a shift application according to the appropriate sample, having previously provided a passport or other identification document. The request is processed by the operator as soon as possible, after which you can use the Internet banking functionality.

Internet banking connection by phone

Using the telephone as a means of communication with the operator is a current practice today. You can contact a Home Credit Bank specialist by calling a city number, the call is billed in accordance with your tariff plan. Pre-prepare the request, describing the essence of the appeal. To verify your identity, you will need to provide some personal information. The Internet Bank is connected by a specialist in manual mode, after which you can proceed to further work and set up the Home Credit Mobile Bank virtual service.

Phone Bank Home Credit

The telephone version of Internet banking from Home Credit is available for installation on most smartphones based on Android, iOS and Windows Phone operating systems. The application does not require powerful technical characteristics and shows stable operation even on outdated devices. An intuitive interface will not create difficulties when searching for functionality and further working with it. The user is offered the following options:

control of the current balance on debit and credit cards with the possibility of displaying it on the desktop of the device. This function is most in demand among users of virtual services;
receive special notifications about debits, credits and transfers of funds to cards of other banking organizations or transfers within the system. Both debit and credit cards are taken into account;
manage credit cards, carry out its replenishment and track the necessary terms for making payments. It is possible to set up synchronization with the smartphone notification system, which will allow you to stay up to date with current payments;
attach a debit card and set up automatic transfer of funds to a credit card if necessary, replenish it. Such a decision requires maintaining the current balance on the salary card;
receive notifications about the latest updates and changes in the banking system.

Logging into such a panel is carried out by phone number with confirmation by the corresponding SMS message. The security system guarantees the preservation of data from intruders.

Internet bank Home Credit

The use of Internet banking opens up a full-fledged payment service for credit and debit customers, allowing them to pay for a number of goods and services without leaving home. Home Credit Internet Bank, whose personal account is available for entry through the main page of the official website. Access to the functionality requires going through the authorization process. A mobile phone number is used as a login. The temporary password is sent as an SMS message. If you do not have access to the linked phone number, you can restore it using your personal account, by contacting the operator at the round-the-clock city support number or at the nearest service office.

quickly see the balance of funds on plastic cards, find out their tariff plan and other information;
order a detailed statement in the form of a spreadsheet on ongoing transactions;
make an interest-free transfer of funds between accounts;
replenish existing deposits;
get access to the electronic payment system, where utilities, mobile communications, the Internet, goods and services of third-party companies are available for payment. Payment in this way also does not deduct the commission fee;
get full information on available and promotional offers of Home Credit Bank.

Home Credit Bank "Internet Bank", whose personal account can be accessed from a computer and mobile device, is popular among customers. This distribution is developed in banking, which contributes to the development of competition and the development of new solutions from each bank. Home Credit Bank takes into account the needs of customers and implements their requests in the form of free additional functionality. You can enter banking only via the Internet, in offline mode you will not be able to get up-to-date information on the balance of funds and make payments.

When developing a personal user account, the latest software technologies in the field of security are used, but this does not guarantee the complete preservation of user data and the possibility of their loss. Any careless user of a computer or mobile version of a personal account can become a victim of an attacker. To protect yourself from the theft of personal data, you should follow these recommendations:

access to the user account can only be provided by the official banking operator. Third-party "companies" that offer to use the capabilities of your personal Hom Credit Bank account when working with their services are attackers who want to steal data;
use only the official website to go to the Internet cabinet and the credit section. Third party sites can steal your login and password to transfer funds from your account;
mobile application for Android, iOS and Windows Phone must be downloaded from the official website or application store. Third-party resources also serve to steal your login and password, with the ability to automatically read incoming messages, which will allow you to steal funds from your personal account;
use antiviruses and regularly check your computer for "trojans" and "worms", which can also transmit user data entered to intruders.

If you notice unauthorized use of your personal account and loss of funds, immediately contact the nearest service office or call the operator at the city support telephone number.

Home Credit Bank- one of the largest foreign banks operating in Russia. The main activities of the credit institution are: lending to the population and accepting deposits from individuals. All transactions with accounts and cards can be made in the personal account of Home Credit Bank. You can enter it by phone number or by login and password. Using the Internet banking service is free.

Login to the personal account of Home Credit Bank is carried out through the official website https://ib.homecredit.ru. For authorization, you will need to specify your login and password received during registration. This version of the personal account includes all the features of the Internet Bank. There are also other cabinets for clients:

My loan(functionality is limited to a loan taken from a bank)
Goods in installments(office for those who took goods by installments in one of the bank's partner stores)
benefit program(Loyalty Program of Home Credit Bank)

If you have forgotten your login details, you can restore them using the "Retrieve login and password" link, which is located under the login form.

The personal account of Home Credit Bank is endowed with the following functionality:

Viewing information about connected bank products
Formation of an extract for the past period
Analysis of income and expenses
View and send details of accounts and bank cards
Payment for services (utility payments, mobile communications, Internet and TV, taxes and fines)
Money transfers (within the bank, and to other banks for free details)
Issue of credit and debit cards
Card blocking in case of loss or theft
Making a deposit
Making an online application for a loan (a loan can be obtained immediately on a card of any bank in Russia)
Currency exchange
Search for nearest branches and ATMs
Personal offers from the bank
Contact support via Home Chat

If you took a cash loan at Home Credit, then for payment and other actions with it, you need to enter your personal account "My Credit". Entrance to the office is at https://mycredit.homecredit.ru. In the system you will be able to:

find out the date and amount of the next payment
pay with a card of any bank without commission
check the receipt of payment on the account

How to register a personal account Home Credit

You can register your personal account on the website https://reg.homecredit.ru/. On the page that opens, you will need to indicate the following information: the contract number or card number, the series and number of the passport, as well as the code from the picture.

In response, you will receive an SMS with a one-time code to confirm the operation. Next, you will need to come up with a username and password that comply with the security rules and save them. After that, you can start using Internet Banking.

There are also other options for registering a personal account:

At the nearest office of Home Credit Bank (make a personal visit to the branch with a passport and apply for connection to the remote service system to an employee of a credit institution)
At the bank's ATM (insert the card, select the section "Internet banking" - "Connect" and follow the prompts of the system)

Loyalty program "Benefit" from Home Credit Bank

Home Credit values its customers and, as a token of gratitude, allows cardholders to receive bonuses by making their usual purchases in stores. The amount of accrued bonuses depends on the type of purchases:

in partner stores in the form of bonuses from 5 to 10% of the purchase
in certain categories (gas stations, cafes, travel) you get 3% of your spending
in all other cases, you are charged 1% of the purchase price

Points are awarded both for purchases in Russia and for shopping abroad.

The most important- you can exchange points for rubles in the personal account of the "Benefit" loyalty program. Exchange rate: 1 point = 1 ruble. The minimum exchange amount is 100 points, the exchange is made in your personal account.

Points are credited within 7 business days. You can check the charges by following the link https://polza.homecredit.ru/. Points are valid for 1 year from the moment they are credited to the bonus balance.

Home Credit Bank has 2 mobile versions of its personal account. For those who took a loan from a bank, the application is called " My loan", the full version of mobile banking is called " Mobile Banking - Home Credit".

Applications are available for download to owners of smartphones based on iOS and Android. You can download the app from the Google Play app store or your device's App Store by typing the app's name in the search bar.

Advice! When you sign in to the app for the first time, we recommend setting up simplified PIN and fingerprint sign-in. This will significantly speed up the process of logging into the mobile bank.

The login and password from your personal account are the same as the login data for the mobile application, so you do not have to register twice.

You can also download the official application of the bank from one of the links below:

Hotline of Home Credit Bank

If you have questions about banking services, you can ask them at the free Home Credit hotline number:

+7 495 785-82-22 - for calls within Russia and from abroad (according to the tariffs of your operator)

Customer support is available around the clock. Through bank employees, you can find out the balance of a loan debt, clarify the balance of a card or account, block a lost card, and much more.

You can also use other ways to contact the bank:

write to Home-chat on the official website or in your personal account
ask a question in the bank's official social network group

If you need money for any purpose, then you can get a cash loan at Home Credit Bank. A loan can be obtained not only in cash, but also on a card of any bank in the country.

The conditions for obtaining a loan at Home Credit are as follows:

Amount of credit: from 10,000 rubles to 1,000,000 rubles
Interest rate: from 9.9% per annum
Term: 1 to 5 years
Required documents: passport of a citizen of the Russian Federation
Early repayment: available
Application processing time: 1 minute (may take longer to decide in some cases)

The loan is available to citizens of the Russian Federation with a permanent residence permit at the age of 22 to 70 with a good credit history and a constant source of income.

You can leave an online application for a loan at Home Credit below:

Installment card "Freedom" of Home Credit Bank

The Freedom installment card allows you to make purchases now and pay for them later. The term of interest-free installments is up to 12 months. The Svoboda card is accepted for payment in 60,000 partner stores.

Conditions for the "Freedom" card from Home Credit Bank:

Credit limit: calculated for each client individually
Free installment period: up to 12 months in partner stores, up to 51 days in all other stores
Card maintenance cost: 0 rubles per year
Bank decision: online, within 2 minutes

The card is delivered by courier to your home or office for free.

The card works as follows: you buy goods in stores that have agreements with the bank, and then pay in equal installments without interest and commissions.

You can order the "Freedom" installment card from Home Credit Bank below:

Card "Benefit" of Home Credit Bank

The Polza debit card allows you to make the usual purchases and receive cashback for this.

The amount of cashback depends on the purchase category:

10% cashback- for spending in the "Entertainment" category
3% cashback- for purchases in the category "cafes, gas stations and travel"
1% cashback- for everything else

You can get even more cashback if you purchase a product in a partner store. Also, the card accrues interest on the daily balance - up to 10% per annum.

Conditions for the debit card "Benefit" from Home Credit Bank:

Service: 0 rubles
Interest on account balance: up to 10% per annum
Cashback: up to 10% off purchase
SMS notifications: first 2 months free
Cash withdrawal: at any ATM (up to 5 times a month for free)

You can order a debit card "Benefit" from Home Credit Bank below:

How to pay a loan in Home Credit: all ways

To replenish a credit card or pay a loan, it is not necessary to enter your personal account. Just go to the bank's website at https://www.homecredit.ru/payment-online and provide details.

To replenish a credit card, it is enough to indicate the card number and date of birth, and to pay for the loan, you will need to enter the number of the loan agreement and account number.

You can also use any other payment method:

Via bank ATM
At the bank branch at the cash desk
In the personal account "My credit" (no commission with a card of any bank)
In the Internet bank of any bank (for example, through Sberbank Online)
Through the money transfer system "Zolotaya Korona"
At the Russian Post office
Through the Qiwi payment system
Through the terminal Eleksnet

Please note that when paying for a loan at any bank other than Home Credit, a transfer fee is charged.

The term of enrollment depends on the chosen method, the fastest way is to pay by card in your personal account or in the My Credit mobile application.

How to activate a Home Credit Bank card

Any new bank card must be activated before use. This can be done remotely on the bank's website. To activate the card and receive a PIN code, go to https://www.homecredit.ru/pin/. The system will ask you to enter your card number and the series and number of your passport.

After entering the data on your phone specified during registration, you will receive an SMS with a registration confirmation code. Then follow the prompts of the system to complete the procedure.

I can’t log into my Home Credit account: what should I do?

Sometimes the entrance to the Home Credit personal account cannot be completed on the first attempt, there may be several reasons for this:

I do not receive an SMS from the bank with a confirmation code (check the performance of your phone, if everything is in order with it, then contact the hotline to identify the problem)
login and password do not match (if you do not remember your login details, then use the access recovery form)
the bank software is updated (sometimes the bank makes changes to the Internet banking system, making it better. Because of this, there may be malfunctions in the work of the personal account. The bank warns customers in advance about such work on the Home Credit official website
the system is overloaded and works with minor interruptions (on major holidays, such as March 8 and the New Year, there may be short-term interruptions in the work of your personal account and mobile bank due to increased loads due to customer activity)

My personal information has changed

If your personal data has changed (change of passport), then you must notify the bank within 2 weeks. To do this, it is not necessary to visit the office, you can notify the bank using a special form on the official website https://www.homecredit.ru/pas/. It is enough to enter your old and new passport data and send them to the bank.

Home Credit Bank has been operating in Russia since 2002. It was then that the Home Credit Group acquired Technopolis Bank, and established the first branch in Nizh. Novgorod. Some time later, a cooperation agreement was concluded with a number of popular retail chains. Today, Home Credit Bank is rightfully considered a leader in consumer lending.

Personal Area

You can enter the “My Credit” cabinet of “Home Credit Bank” on the official website https://mycredit.homecredit.ru/. You need to specify your login (your phone number) and date of birth, then the verification code. Your phone will receive a one-time password in an SMS message, which you will need to enter in a new window. You can use the new service if you have an Internet bank connected.